In today's fiercely competitive restaurant industry, staying ahead in the technology game can make or break your business. Unfortunately, many restaurants are stuck with outdated IT infrastructure, making progress seem daunting and costly.

The IT Overhaul Conundrum Most restaurants opt for periodic IT overhauls, often every five years or more. This approach brings its own set of challenges, particularly when it comes to managing data. Restaurants accumulate a treasure trove of customer data through various channels - bookings, inquiries, and interactions - but if this information is stored separately, it becomes fragmented, creating data silos.

When integrating new technology, restaurants face the daunting task of making it work across these disparate channels. This technical complexity often leads to postponing the adoption of new technology.

The Pizza Express Dilemma PizzaExpress, a beloved restaurant chain, found itself grappling with a similar issue. They needed a booking system that could centralise bookings from various channels and improve customer communication. The existing system was causing overbookings, inefficiencies, and customer frustrations, costing the company millions.

However, when they discovered a potential solution, integration problems emerged. They were faced with an arduous choice: stick with their dysfunctional system or embark on a massive, resource-intensive integration project.

The Pain of Changing Booking Systems Historically, switching booking systems has been a risky, costly, and time-consuming process for restaurants. Challenges include:

1. Multiple Integrations: New booking systems must be integrated separately with various apps and websites, adding complexity.
2. Escalating Costs: Upgrade expenses can spiral out of control, drawing IT teams away from other vital projects.
3. No Guarantees: There's no certainty that the new system will work for the business, and issues may only surface after significant time and resources have been invested.

Enter the Event-Stream Model The Event-Stream solution revolutionises the way restaurants integrate new technology. It acts as a bridge between the booking system and customer channels, simplifying the integration process. Here is why it is a game-changer:

• One-Time Configuration: With Event-Stream, you only need to set up a single connection when changing your booking system, making integration simple, quick, and cost-effective.
• Multiple System Support: Event-Stream can handle multiple booking systems simultaneously, directing them toward different channels. This allows you to test new systems without risking your entire operation.

Gain the Technological Advantage In today's tech-driven world, customers expect seamless experiences from the moment they interact with your restaurant to the final follow-up. Embracing technology no longer has to be daunting; it can become a source of competitive advantage.

By using Event-Stream to integrate new technology into your business, you save time, resources, and gain a significant edge over your competitors. Welcome the future of restaurant management with open arms - it is easier than you think.

Stay ahead, stay smart, and stay competitive with Event-Stream. 🍽️💻