Prezzo Booking App

Background

MethodWorx was asked to deliver a custom booking widget for Prezzo which connected into Zonals Events Booking system and API. In this case study we’re going to take a look at how the new Prezzo Booking Widget significantly improved Prezzo's overall customer booking experience:

Challenge

The challenge was to allow for a custom and adaptable journey on Prezzo's website, and to also add some additional features that were not present in the existing Events Widget.

Solution

The widget delivered utilizes the following additional features:

Cross-Sell

Provides alternative booking slots from nearby restaurants when the original restaurant choice is not available. This leads to more conversions by allowing the customer to quickly book an alternative option, rather than leaving the booking journey and booking at a competitor as a result.

Credit Card Guarantee / Deposit

During busy Christmas periods, a deposit was required for larger bookings. This is now facilitated by the widget by integrating with Braintree and providing pre-authorization of customers payment methods.

Flexible journey

The widget is completely flexible to allow for quick changes and updates to be made via configuration or component changes. This provides a journey that accommodates the frequently changing Covid-19 rules: - Opening Times, Maximum Guests, Terms and Conditions, Collecting Additional Adult Details.

Improved Reporting

Provides booking reports and alerting for restaurant unavailability. This allows restaurants to respond to demand and proactively adjust availability plans to maximize their restaurant capacity.