We delivered our custom booking widget which connected into Zonals Events Booking system and API. The solution was chosen to allow a custom and adaptable journey on Prezzo's website and add some additional features that were not present in the existing Events Widget.
The widget was delivered with the following additional features:
- Cross-Sell - Provides alternative booking slots from nearby restaurants when the original restaurant choice is not available. This leads to more conversions by allowing the customer to quickly book an alternative rather than leaving the booking journey and booking at a competitor
- Credit Card Guarantee/Deposit - During Christmas periods a deposit was required for larger bookings. This was facilitated by the widget by integrating with Braintree and providing pre-auth of customers payment methods.
- Flexible Journey - The widget is totally flexible to allow quick changes and updates via configuration or component changes to provide a journey that accommodates the frequently changing Covid-19 rules:
- Opening Times, Maximum Guests, Terms and Conditions, Collecting Additional Adult Details
- Improved Reporting - Providing booking reports and alerting for restaurant unavailability to allow restaurants to respond to demand and proactively adjust availability plans to maximize restaurant capacity.